Consent
The client decides, and can undecide
Nothing moves without the business owner. They register, verify the email and mobile on record, and authorise a named practitioner. The mandate is scoped, dated and visible to both parties — and withdrawing it takes one click, after which routing stops immediately.
Privacy
One-time passwords only
The authorisation covers GST one-time passwords and nothing else. No other mail is read, retained, profiled or sold, and blindForward never asks for a GST portal password. Codes are encrypted in transit and at rest, and are discarded once their validity window closes.
Speed
Minutes, not afternoons
A GST one-time password is valid for a short window, and most of it is currently spent on a phone call. Routing is real time: the code reaches the practitioner within seconds of being issued, comfortably inside the window. Registrations that took three attempts close in one sitting.
Accountability
A record for every code
Each one-time password that passes through is logged — which client, which practitioner, which action, timestamped to the second. The log is append-only, exportable, and open to both sides. Practitioner accounts are protected with multi-factor authentication and role-scoped team access.